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The Social Security claims representative performs all initial interviews with potential Social Security disability claimants. The claim representative may conduct these interviews by phone or in person. Once the Social Security claims representative has completed the interview, in which your medical sources, work history, and education background has been addressed, they send your disability claim to the state disability agency for a medical disability determination. While your Social Security disability claim is being processed, you may contact your claim’s representative to provide additional information or check the status of your disability claim. Once the state disability agency has made a medical decision on your claim, the claim will be returned to the jurisdiction of your local Social Security office for further development by claim representatives if necessary. In fact, claim representatives must process Supplemental Security Income (SSI) disability allowances when the claims are returned to the local Social Security office. 
Social Security Disability and SSI Disability Information
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