Sending the wrong forms can be costly

Everyone screws up at one point or another. And that holds true for groups, businesses, and governmental entities as well. However, screw-ups that cost a lot of money can be particularly bad for government agencies that have few resources, relative to the depth and breadth of their mission responsibilities.

Recently, the social security administration sent out the wrong tax information to a number of people. How many people? Oh, about two million, seven hundred thousand individuals. Obviously, you can't goof that bad without a consequent cost. And it looks as though the cost of this administrative error will play to the tune of roughly one million dollars.

That type of error and cost wouldn't dent one working day for Microsoft or any other blue chip private company. But for an agency operating on a relative shoe-string budget, the reality is--as an sports commentator has been apt to remark--"that's gotta hurt".

Attorney Charles Hall commented that the effect of this will be fewer new employees hired at the social security adminitration. I had no idea that any hiring was going on. However, if there is, or was to be, I'm sure that number has been effectively reduced.


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